Cancellation & Refund Policy

What is IndianRakhi's Cancellation & Returns policy?

 

IndianRakhi.com believe in customer satisfaction and has therefore a liberal cancellation policy.

 

Cancellations will be only being taken into consideration if the request is made within 3 days of placing an order. However, the cancellation request will not be entertained if the process of shipping orders initiated.

 

No cancellations are entertained for the orders obtained 3 days before Rakhsh Bandhan, on the days of Rakhsh Bandhan and there after. These are limited occasion products and therefore cancellations are not possible. 

 

IndianRakhi.com does not accept cancellation requests for perishable items like sweets, cookies, chocolates and etc. . . . However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

 

In case you feel that the product received is not as displayed on the website or not as per your expectations, you must contact us 24 hours of receiving the product. After looking into your complaint we will take an appropriate decision. 

 

If there are complaints regarding products that come with a warranty from companies, please refer the issue to them. 

 

Refund Policy

 

In case of cancellation or return of order, you will get complete order amount refund with in 90 days of payment. Amount paid for government taxes, shipping charges and other payment gateway charges will not be refunded. Contact us to initiate refund process and do not forget to send us complete details including order number, date and amount with registered customer details.

 

Refunds will get processed within 21 days period.